All returns must be accompanied by a Return Authorization number. All claims for shipping damage or mis-shipment must be filed within 10 days of receipt of order. In the event of defective material, claims must be filed within 90 days of receipt of order.
Laminate rolls with defects are credited based on the following criteria: Rolls with 50% or more material remaining are fully credited at 100% of original roll price to client. Rolls with less than half of the film remaining are credited at 50% of the original roll price to client.
Custom slit materials are non-returnable, unless deemed defective by mutual agreement, in which case film will be replaced. Items returned for reasons other than processing errors, shipping damage, or defective material may be subject to a 15% restocking fee. Return freight may be the responsibility of the customer. If material is not packaged adequately and damage occurs in return transit, Nobelus reserves the right to deny credit.